Business Communication SYBCOM Pune University MCQ with Answers for the preparation of competitive and academic examinations. These MCQs are also help for other various Universities.
Business Communication SYBCOM Pune University MCQ
1. Communication ___ people who believe in a common cause.
(a) Leads
(b) Links
(c) Helps
(d) establishes
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (b)[/expand]
2. An organization can function as a ___ only by communicating effectively with the environment.
(a) Group
(b) System
(c) channel
(d) team
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (b)[/expand]
3. ___ is an exchange of facts, ideas, opinions, or emotions by two or more persons.
(a) Communication
(b) Combination
(c) conversation
(d) Connection
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (a)[/expand]
4. A ___ connects the sender to the receiver.
(a) Channel
(b) Noise
(c) communication
(d) Feedback
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (a)[/expand]
5. The primary goal of communication is to ___
(a) to create barriers
(b) to create noise
(c) to effect a change
(d) none of them
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
6. The ___ of the correct channel depends on the situation under which the communication takes place
(a) Chance
(b) Choice
(c) change
(d) channel
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
7. A message can be misinterpreted because of ___
(a) Bans
(b) Receiver
(c) barriers
(d) sender
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (b)[/expand]
8. Communication through ___ and ___ is called Verbal Communication.
(a) Written material and gestures
(b) Gestures and spoken words
(c) Spoken words and written material
(d) Body language and gestures
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
9. ___ enables any organization to achieve its set goal.
(a) Conversation
(b) Effective communication
(c) condescension
(d) combination
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
10. ___ is the study of touches as nonverbal communication
(a) haptics
(b) Body language
(c) gestures
(d) prosody
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (a)[/expand]
11. ___ is also called ‘critical listening’ because we make judgments about what the other person is saying.
(a) evaluative listening
(b) appreciative listening
(c) empathetic listening
(d) dialogic listening
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (a)[/expand]
12. ___ is the most basic type of listening
(a) Comprehension
(b) Discriminative
(c) evaluative
(d) dialogic
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
13. ___ is done when you need to continue learning and studying so that you develop your own thinking and skills
(a) Professional reading
(b)Action reading
(c)extensive reading
(d) intensive reading
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (a)[/expand]
14. When we read aloud our concentration is divided between ___ and ___
(a) Writing and speaking
(b) Speaking and reading
(c) reading and writing
(d) listening and writing
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (b)[/expand]
15. The fourth step in the SQ3R technique of reading is ___
(a) Recall
(b) Review
(c) survey
(d) reading
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (a)[/expand]
16. All calls should be answered within ___ rings
(a) 2
(b) 4
(c) 3
(d) 5
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (d)[/expand]
17. The full form of the abbreviation CEO is
(a) Chief Electricity Officer
(b) Chief Executive Officer
(c) Common Executive Officer
(d) Chief Executive Official
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (b)[/expand]
18. Communication which occurs through official language is ___
(a) Informal communication
(b) Formal communication
(c) Internal communication
(d) External communication
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
19. Agenda is also called ___
(a) Thought of the day
(b) Task of the day
(c) Orders of the day
(d) Terms of the day
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (b)[/expand]
20. ___ is an announcement sheet that is sent to a specific group of people.
(a) Notice
(b) Memo
(c) Circular
(d) Letter
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (b)[/expand]
21. We communicate orally in two ways: ___ and ___.
(a) telephonic conversation; nonverbal communication
(b) verbal communication; face-to-face communication
(c) face-to-face communication; telephonic conversation
(d) verbal communication; nonverbal communication
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
22. ___ and ___as visual aids should contain the minimum information necessary.
(a) Flip charts; slides
(b) Powerpoint slides; overhead projector
(c) Video and film
(d) Overhead projector; slides
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (d)[/expand]
23. ___ and___ are two of the most common types of words used to improve cohesion
(a) Coordinating and subordinating conjunctions
(b) Subject and predicate
(c) Transitions and subordinating conjunctions
(d) Prepositions and conjunctions
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (d)[/expand]
24. At each stage in the process of communication, there is a possibility of interference which may hinder the process. Such interference is known as ___.
(a) sender
(b) receiver
(c) barrier
(d) none of them
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
25. While writing a business letter it is important that your letter be ___ and ___
(a) concise, direct
(b) long, indirect
(c) short, simple
(d) loose, complicated
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (a)[/expand]
26. If staff in an organization is suspected of major misconduct, the organization may issue a ___ which will mention the ___ against the staff concerned and ask for a written explanation
a. notice, information
b. memo, praise
c. show cause notice, allegations
d. letter, punishment
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
27. A ___ is essentially a statement of facts of a situation, project or process or test and it should be supported by ___
a. notice, proof
b. technical report, evidence
c. memo, information
d. business letter, documents
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (b)[/expand]
28. ___ and ____ act as barriers to communication.
a. semantic distortions, lack of planning
b. sender, receiver
c. channel, message
d. feedback, sender
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (a)[/expand]
29. Unclarified assumptions in communication can lead to ___ and ___
a. premature evaluation, poor listening
b. information overload, selective perception
c. lack of planning, physical barriers
d. confusions, misunderstanding
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (d)[/expand]
30. Non-verbal communication consists of ___ and___.
a. eye gazing, sounds
b. gestures, words
c. tone, body language
d. words, body language
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
31. Find out errors: –
Besides being good at tennis, he is also an excellent player of golf.
a. good – better, being – been
b. beside – besides, in – at
c. excellent – intelligent, beside – besides
d. in – at, being – been
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (b)[/expand]
32. Find out errors: Neither John nor Wendy want to go dance
a. dance- dancing; want- wants
b. neither- either; nor- or
c. go- going; want- want
d. dance- dancing; neither- either
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (a)[/expand]
33. While using Overhead Projector, you can reveal information line by line using an ___ sheet to cover the ___
a. opaque; flipchart
b. translucent; transparency
c. transparent; slide
d. opaque; transparency
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (d)[/expand]
34. The semantic markers used to express time relationship are:
a. next; after
b. after; consequently
c. hence; to summarize
d. while; because
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (a)[/expand]
35. In letter writing, ___ indicates to the reader of the letter what the ___ is about.
a. salutation; letter
b. subject; notice
c. body/ content; memo
d. subject; letter
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (a)[/expand]
36. The semantic markers used to express cause and effect relationship between one idea and another are:
a. in other words; because
b. since; hence
c. then; therefore
d. consequently; while
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (d)[/expand]
37. A resume needs conceptualization of your ___ and ___ all into one document.
a. objectives; experiences
b. projects; skills
c. accomplishments; experiences
d. skills; aims
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
38. A press story is ___ news story, written in ___ person that seeks to demonstrate to an editor or reporter the newsworthiness of a particular person, event, service, or product.
(a) false; first
(b) pseudo; third
(c) real; second
(d) original; third
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (b)[/expand]
39. What do these proofreading symbols stand for:
a. insert a comma; apostrophe or single quotation mark
b. insert something; insert a comma
c. insert a comma; delete
d. close up this space; no paragraph
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (a)[/expand]
40. When a word that has a silent ‘e’ at the end combines with an ending that starts with a vowel, the final ‘e’ is ___. For example: ‘surprise’ gives you ___
a. unchanged; surprising
b. dropped; surprising
c. deleted; surprising
d. changed; surprising
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (b)[/expand]
41. Language of a memo should be ____ and ___ to understand
a. indirect; personal
b. direct; concise
c. lucid; easy
d. concise; difficult
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
42. Too much of ___ communication in the workspace may also prove ___. It may lead to negligence of work.
a. formal; positive
b. informal; negative
c. verbal; positive
d. nonverbal; negative
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (b)[/expand]
43. Reading for information may be both ___ and ___
a. professional; action
b. internal; external
c. action; internal
d. external; professional
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (a)[/expand]
44. The most crucial part of the ___ process is thinking of converting to ___ what one hears.
a. reading; understanding
b. speaking; meaning
c. hearing; interpreting
d. listening; meaning
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (d)[/expand]
45. Complete the following sentences.
(1) You can turn off the television. I ___ (watch) it.
(2) I saw Sarika yesterday. She ___ (drive) her new car.
(a) am watching, was driving
(b) have watched, drove
(c) am not watching, was driving
(d) watch, drive
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
46. ___ describes all forms of human ___ that are not verbal.
a. haptics, conversation
b. paralanguage, communication
c. prosody, connection
d. gestures, communication
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (b)[/expand]
47. Communication helps managers utilize ___ and ___ in the most effective and efficient manner.
a. employees, organization
b. control, evaluation of performance
c. plans, goals
d. manpower, resources
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (d)[/expand]
48. When you have to communicate extremely ___ information, direct ___ communication or communication through a sealed letter than a telephonic conversation
a. irrelevant, verbal
b. important, non verbal
c. confidential, face-to-face
d. personal, formal
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
49. ___ refers to different and numerous steps in the ___.
a. receiver’s attitude, medium
b. transmission journey, message
c. channel, the process of communication
d. semantic distortion, message
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (c)[/expand]
50. In ___ listening, the listener has a purpose of not only empathizing with the ___ but also using this deep connection in order to help the speaker understand, change or develop in some way.
a. dialogic, leaner
b. empathetic, reader
c. appreciate, listener
d. therapeutic, speaker
[expand title=”Show Answer” swaptitle=”Hide Answer”]Answer: (d)[/expand]
- You may watch it on Youtube
- Business Communication MCQ Part-1
- Business Communication MCQ Part-2
- Business Communication MCQ Part-3
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