Interpersonal Skills including Communication Skills MCQ pdf

Interpersonal Skills including Communication Skills MCQ pdf. English Communication Skills MCQs with Answers pdf for the preparation of general competitive and academic exams.

Interpersonal Skills including Communication Skills MCQ pdf

What is Interpersonal Skills

Interpersonal skills are the abilities that allow individuals to communicate, collaborate and work effectively with others. These skills are essential for success in both personal and professional life. Interpersonal skills involve a wide range of behaviors including active listening, effective communication, empathy, conflict resolution, and teamwork.

Active listening is one of the key interpersonal skills as it helps build trust with others by showing genuine interest in their thoughts and ideas. Effective communication involves using appropriate language and tone to convey messages clearly while respecting cultural differences among team members. Empathy entails understanding the emotions of others and responding appropriately to their needs.

Conflict resolution is another essential interpersonal skill as it allows individuals to resolve disagreements amicably without damaging relationships or compromising performance outcomes. Finally, teamwork requires cooperation among team members towards achieving shared goals while recognizing individual strengths and weaknesses.

Interpersonal Skills Questions with Answers

1. Communication is possible only when both the ___ and the ___ of the message know the language code.
Ans: Transmitter, receiver

2. Written words are ___ for speech sounds.
Ans: Symbols

3. Communication is the flow of ___ from one person to another.
Ans: Information

4. Language skills are ___, ___, ___ and ___.
Ans: Listening and understanding, speaking through imitation, reading writing.

5. Communication with one’s own self is called ___.
Ans: Internal dialogue

(Which of the following statements are correct?)
6. You should always write short sentences.
Ans: Incorrect

7. A sentence should contain one unit of information.
Ans: Correct

8. Using difficult and uncommon words shows your mastery of language.
Ans: Incorrect

9. Punctuation is no longer relevant in the modern electronic age.
Ans: Incorrect

10. Changing the order of words can change the meaning of the sentences.
Ans: Correct

(Rewrite the following sentences in order to make them more readable:)
11. The diplomat gave an answer admitted to more than one meaning.
Ans: The diplomat gave an ambiguous answer.

12. However, it is the writer’s belief that this situation should not have occurred.
Ans: However, the writer believes that this situation should not have occurred.

13. The testing of the software was carried out by Mr Das.
Ans: Mr Das tested the software.

14. The user can visibly see the image moving.
Ans: The user can see the image moving.

15. The precise reason for the breakdown of the machine cannot be elucidated.
Ans: We cannot explain the reason for the breakdown of the machine.

16. Frame suitable sentences with:
a. Fine as a verb, and as a noun.
b. Smile as a verb and as a noun.
Ans:
a. Verb – He was fined,
Noun – He had to pay the fine.
b. Verb – She was smiling,
Noun – She has a beautiful smile.

17. Name the part of speech of the words in italics:
I do not understand why the advanced nations spend so much money on making weapons when there is so much to be done for the rest of the world. Alas! People are miserable and starvation is widespread. Why do they not spend some billions to help these unhappy people?

Ans: I do not understand (Verb) why the advanced (Adjective) nations spend so (Adverb) much money on (Preposition) making weapons (noun) when (Conjunction) there is so much to be done for the rest (Noun) of the world. Alas! (Interjection) People are miserable (Adjective) and (Conjunction) starvation is widespread. Why do they not spend some billions to (Preposition) help these (Adjective) unhappy (Adjective) people?

18. Rewrite the following sentences after correcting any errors that you may find in them:
a. She gave us some interesting information about her.
b. I have read Shakespeare’s Macbeth.
c. Ganga is a holy river.
d. I have completed that study ten years ago.
e. Running across the road, a lorry knocked him down.
Ans:
a. She gave us some interesting information about her.
b. I have read Shakespeare’s Macbeth.
c. The Ganga is a holy river.
d. I completed that study ten years ago.
e. Running across the road, he was knocked down by a lorry.

19. Make a compound word with each of the following words as the base:
a) Black
b) back
c) air
d) chair
e) copy
Ans: a) Blackboard, b) backfire, c) airstrip, d) chairman, e) copycat.

20. Add suitable affixes to the following words to make new words e.g., royal – royalty:
Child, manage, create, attend, affection
Ans: Childhood, management, creation, attendance, affectionate

21. Correct the spelling errors in the following passage:
I had gone out of business when accidentally I met an old friend of mine. I had last seen her at the occasion of the marriage of her niece. I invited her home. However, she could not come as she already had an appointment. We truly enjoyed our meeting.

Ans: Correcting the spelling errors above the passage:
Business, accidentally, occasion, marriage, already, truly

(Punctuate the following sentences:)
22. he said to me virtue is its own reward
Ans: He said to me, ”Virtue is its own reward.”

23. Mr Kalu picked up his hat umbrella bag and books and wet out
Ans: Mr Kalu picked up his hat, umbrella, bag and books, and wet out.

24. all that I am all that I hope to be I owe to my mother
Ans: All that I am, all that I hope to be, I owe to my mother.

25. the way was long the wind was cold
Ans: The way was long, the wind was cold

26. he asked me whether I had finished my work
Ans: He asked me whether I had finished my work.

27. Write any 3 objectives of business communication.
Ans: To inform, to convince, to educate

28. Business communication always has a specific purpose of achieving something. True or False
Ans: True

29. ___ is a systematic series of actions or operation of a series of changes directed to some end.
Ans: Process

30. ___ is the encoded idea transmitted by the sender making the formulation of the message extremely important, for an incorrect patterning can turn the receiver hostile making him lose interest altogether
Ans: Message

31. Technical communication can be understood by laymen. True or False
Ans: False

32. Format for general communication is flexible and casual. True or False
Ans: True

33. Tone used in technical communication is casual and informal. True or False
Ans: False

34. In technical communication without feedback, communication is useless. True or False
Ans: True

35. Identify at least 3 barriers to communication ___, ___, ___.
Ans: Language barriers, cultural barriers, interpersonal barrier

36. Verbal communication includes written and oral communication. (True/ False)
Ans: True

37. We can communicate by exchanging symbols to describe our ideas and experience. (True/ False)
Ans: True

38. Gestures like a handshake, a smile or a hug cannot convey emotions. (True/ False)
Ans: False

39. Verbal communication is the use of oral, unwritten words. (True/ False)
Ans: True

40. Dialogue is another method of verbal communication that allows individuals to collaborate and exchange ideas with one another. (True/ False)
Ans: True

41. Speaking can be looked at in two major areas: interpersonal and public speaking. (T/ F)
Ans: True

42. Our communication is not affected by a variety of other variables, such as clothes, makeup, and accessories. (True/ False)
Ans: False

43. Cold clammy skin is one of the clues to physiological processes. (True/ False)
Ans: True

44. “Fatigued” – This is the way an action is done. (True/ False)
Ans: True

45. Listening requires no such great effort by a listener. It can be done easily. (True / False)
Ans: False

46. While receiving and interpreting the spoken words, the listener is not concerned with message decoding. (True / False)
Ans: False

47. Why is hearing a passive process?
Ans: Because it is heard but can prove to be unreceptive and inactive.

48. Listening skill is focused on ___, ___, ___ and ___.
Ans: Communication, interpersonal relationship, emotional intelligence, transactional analysis.

49. In evaluative listening, what does the listener actually do?
Ans: Recollects and selects the appropriate information.

50. Listening to a radio programme while reading a newspaper is termed as ___.
Ans: Superficial listening.

51. Which of the following is not clear regarding effective listening?
a) Comprehensible language
b) Lack of interest in the verbal message.
c) Lack of motivation to listen.
d) Asking clarifying question.
e) Inaccessible and unfamiliar content.
Ans: C, E

52. A speaker should have a good command over ___, ___, and ___.
Ans: Vocabulary, tense, phonetics

53. A good listener should not get ___ even if the facts are unclear or incorrect on the part of the speaker.
Ans: Irritated

54. Which of the following steps to overcome barriers to listening may NOT be effective?
a) Avoid any physical discomfort before listening to someone.
b) While listening to a lecture, the listener should sit in the proper place, have a good ambience and maintain a proper distance.
c) If the speaker uses ambiguous language, which is open to several meanings, the listener keeps quiet and does not clarify his doubts.
Ans: C

55. Cultural difference can cause the listening process to get ___ or ___.
Ans: Miserable, distorted

56. People working in the same designations have ___ barrier while listening to their colleagues or subordinates.
Ans: Psychological listening

57. An effective listener can also become a good ___ if he can interpret what the speaker had said.
Ans: Decision making

58. A good listener should be able to communicate freely with a ___, to provide positive feedback to the speaker.
Ans: Open mind

59. Listening is not only about the clarity of speech or good ambience, but also about showing ___, and increasing ___ level of the employees.
Ans: Respect, confidence.

60. ___ is an evolutionary, culturally dependent process of sharing information and creating relationships in environments designed for manageable, cooperative, goal-oriented behaviour.
Ans: Organizational communication

61. Internal communication refers to the communication that is within the ___ and is designed to not reach outside it.
Ans: Organization

62. Impact of poor communication results in ___; ___; and ___.
Ans: the spread of wrong information; loss of faith and confidence amongst employees; frequent conflicts within the organization

63. Internal communication makes information ___ and encourage sharing it by ___ and ___ an organization’s short/long term objectives.
Ans: available, motivating and sustaining

64. Only higher-level executives in an organization have a stake in internal communication.
(True / False)
Ans: False

65. Managers should develop respect for the grapevine, as very often it is the most common and even reliable system of communication. (True / False)
Ans: True

66. Indicators of sound, superior-subordinate communication include openness, credibility, lack of distortion and bias. (True / False)
Ans: True

67. Personal visits are essential in case of:
a. important issues
b. complicated issues
c. sorting out misunderstandings
d. All the above
Ans: (d) all the above

68. Major criteria t for selecting the appropriate channel are:
a. Availability, audience, sincerity, content
b. Availability, audience, objective, timelines
c. Availability, audience, objective, content
d. Availability, clarity, objective, content
Ans: (c) Availability, audience, objective, content

69. Notice is useful to reach out to:
a. customers, share-holders and government
b. customers, share-holders and general public
c. customers, banks and general public
d. Chief-Executive-Officer, share-holders and general public
Ans: (b) customers, shareholders and general public

70. Diagonal communication flows in ___ direction and its importance is because of ___ and ___.
Ans: Circular.

71. Which network signifies that the manager plays the central role in controlling his employees? Choose the best option.
a) Free flow network
b) Chain network
c) Circular network
d) Wheel network
Ans: d) Wheel network

72. Communication network proves to be an important factor in an organization because it helps the group to ___, create ___, and satisfy ___.
Ans: Complete assigned task in time, effective leaders, satisfaction by occupying the responsible position.

73. Effective communication ___.
a) takes up a lot of time
b) saves time
c) is a waste of time
Ans: b) saves time

77. Upward and downward flow of messages constitutes ___ communication.
a. Vertical
b. horizontal
c. diagonal
Ans: a. Vertical

75. Give at least one good reason why grapevine cannot be used effectively in every form of informal communication.
Ans: Information is distorted which results in rumour.

Communication Skills MCQ with Answers: Set-1

Communication Skills Multiple Choice Questions and Answers: Set-3

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